3. Registration
In order to access the Service, you must register with Trustworthy by completing the registration forms provided via the website. You agree to (a) provide accurate, current, and complete information as may be prompted by the registration forms via the website (“Registration Data”), (b) maintain the security of your Trustworthy account password, (c) maintain and promptly update the Registration Data, and any other information you provide to Trustworthy, to keep it accurate, current, and complete and (d) accept all risks of unauthorized access to the Registration Data and any other information you provide to Trustworthy.
You are responsible for safeguarding the passwords you use to access the Service and agree to be fully responsible for activities or transactions that relate to your Trustworthy account or password. You must notify Trustworthy immediately if you learn of an unauthorized use of your Trustworthy account or password.
4. Subscription Plans and Cancellation Policy
The Service is accessible pursuant to one of the Trustworthy’s subscription plans. Each plan includes a description of the Service, the term such Service is accessible, the applicable fees (“Subscription Fees”), and additional terms. The terms and conditions of the subscription plan you select are incorporated into these Terms by reference.
Unless otherwise suspended or terminated, you have the right to access the Service for the term set forth in the Trustworthy subscription plan you select and such term will automatically renew for successive periods equivalent to the length of the initial term you selected (collectively, the “Subscription Term”). You will be charged the Subscription Fees set forth in the Trustworthy plan you select in accordance with the applicable payment terms. You may change the type of Trustworthy subscription plan selected or terminate the Trustworthy subscription plan according to the terms and conditions of such subscription plan. Except as set forth below, or unless we state otherwise, all payments (a) must be made in U.S. dollars, (b) must be made by payment card via Trustworthy or our authorized payment processor, and (c) are non-refundable.
If your payment method fails, you withdraw your authorization above, or your payment is past due, we may suspend your use of the Service. We also may collect fees owed by charging other payment methods on file with us or retain collection agencies and legal counsel. Trustworthy, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report.
WHEN YOU CREATE AN ACCOUNT FOR THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
TRUSTWORTHY (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE THE PAYMENT CARD PROVIDED BY YOU IN ACCORDANCE WITH THESE TERMS (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR THE DURATION OF THE SUBSCRIPTION TERM. PLEASE REMEMBER THAT, UNLESS CANCELLED OR UNLESS WE SUSPEND OR STOP PROVIDING ACCESS TO THE SERVICE, YOUR SUBSCRIPTION TO THE SERVICE WILL AUTOMATICALLY RENEW, AND WE WILL THEREFORE AUTOMATICALLY CHARGE THE SUBSCRIPTION FEES TO YOU FOR THE ENTIRE SUBSCRIPTION TERM.
YOUR SUBSCRIPTION TO THE SERVICE IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE SERVICE IN ACCORDANCE WITH THESE TERMS.
You may cancel your subscription to the Service at any time by calling (888) 254-0696 or emailing concierge@trustworthy.com. While you may cancel your subscription to the Service at any time, you acknowledge and agree that any and all fees (including, but not limited to, the Subscription Fees) you have paid or are payable for the Service are non-refundable. This means that, although you may cancel your subscription to the Service before the end of the applicable Subscription Term, you remain responsible for the fees for the entire Subscription Term, regardless of the date of cancelation.
5. Your Content and Limited Use Rights
Ownership of all content including any identity documents, deeds, certificates, insurance policies, tax forms, passwords, messages, text, photos, and other materials and information (collectively, “User Content”) you upload to the Service or otherwise use in connection with the Service is retained by you, except that you grant us a non-exclusive, royalty-free, worldwide, fully-paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, and create derivative works from your User Content solely in order to provide the Service (including to permit Partners to provide Advisory Services to you).
You may not create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity.
8. Partners
We may provide through the Service a platform known as the “Partner Portal” for you to connect to a professional, expert, coach or advisor (a “Partner”) to provide advisory services (e.g., legal, tax, real estate, accounting, wealth management, estate planning, organizational services) (“Advisory Services”) to you.
You acknowledge and agree that the relationship between Partners and Trustworthy are that of independent contractors and nothing in these Terms will make such Partners employees of Trustworthy, partners to a joint venture with Trustworthy, or agents of Trustworthy. Such Partners do not, and will not, have the authority to enter into any contract or commitment in the name of, or on behalf of, Trustworthy or bind Trustworthy in any respect whatsoever. It is your sole responsibility to evaluate and determine whether a Partner is appropriate for your purposes, select the Advisory Services a Partner will provide, and negotiate and execute any agreements with such Partner to perform such Advisory Services. You further acknowledge and agree that the Partners may not achieve the results you desire, and Trustworthy will not be responsible or liable in any manner whatsoever for any Advisory Services, output, or results obtained from any Partner. Notwithstanding anything to the contrary, we make no representations about or guarantees the Advisory Services, outputs, or results obtained from any Partner, including their completeness, accuracy, reliability, validity, or timeliness.
We may also provide you the ability to grant Partners access to your User Content or Trustworthy account credentials in order for the Partners to provide Advisory Services to you. You acknowledge and agree that it is your responsibility to determine whether it is appropriate to grant a Partner access to your User Content or Trustworthy account credentials and to select what material to provide a Certified Expert. TRUSTWORTHY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR RELATING ANY USER CONTENT, TRUSTWORTHY ACCOUNT CREDENTIALS OR OTHER INFORMATION YOU PROVIDE TO ANY PARTNERS.
9. Other Third-Party Services
Without limiting Section 8, we make no claim or representation regarding, and accept no responsibility for, the quality, content, nature, or reliability of third-party sites, products, or services accessible by link from the Service (“Third-Party Services”). We provide these links to you only as a convenience and the inclusion of any link does not imply our affiliation, endorsement, or adoption of the corresponding site or any information contained in (or made available via) any Third-Party Services. When you leave the Service, our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data-gathering practices, of any Third-Party Services to which you navigate from the Service.
15. Additional Terms Applicable to Mobile Devices