If you’ve lost your safety deposit box key, you’ve come to the right place. Whether your key was lost or stolen, there are a few ways you can access your box and protect the valuables inside.
So, what do you do if you’ve lost the key to your box? We’ll break down what to do, plus we’ll get into specifics of major banks' protocols.
Key Takeaways
If you lose your safety deposit box key, you can use a duplicate or have a locksmith force the box open.
The first thing you should do if your key is missing is to inform your bank and review the lost key policy.
The cost of replacing a safety deposit box key ranges between $50 and $200.
Do You Need to Be Worried if You Lose Your Safety Deposit Box Key?
Losing your safety deposit box key can be stressful, but try your best not to panic. While it might seem like a major inconvenience, there’s usually a viable solution to access your valuables. Most safety deposit boxes come with two keys. If you lose one, you can use the duplicate to access your box.
In the case where both keys are lost, the bank will need to organize a professional locksmith to force open the box in your presence (and at your expense). Although this process can be lengthy and expensive, at least you know there is a way to access your safety deposit box if you misplace both keys.
Furthermore, it would be virtually impossible for someone to access your safety deposit box if they got their hands on your keys. For starters, banks have state-of-the-art security systems inside their vaults. A person would need proper clearance and legal documents from the bank to even access the room in which your box is located.
Even if you have your key, you need to undergo a rigorous identification process that includes:
Checking your fingerprints
Facial recognition
Passwords
Security questions
Michael Churchill from Presidio Wealth Partners explains the downside to losing your keys: "It’s hard to open your bank box without your keys. … If you use a safe deposit box, securely storing your keys to access the box is important.”
Never lose your safety deposit box key again. Trustworthy is designed to protect, optimize, and organize all of your important information. Create a document with details on the location of your safety deposit box key and safely store it. Ensure your family is prepared for all life moments and emergencies with Trustworthy. Try Trustworthy free.
Immediate Steps to Take If You've Lost Your Safety Deposit Box Key
If you can’t find either of your safety deposit box keys, here are some immediate steps to take to protect your belongings:
Check every possible place one of your keys might be
Contact your bank promptly and inform them you’ve lost your keys
Notify them of anyone who might imitate your identity (if your keys were stolen)
Review your security deposit box leasing contract for lost key policy
Purchase insurance on your deposit box (optional)
Lost Safety Deposit Box Key: Bank of America
If one of your Bank of America safety deposit box keys is lost, you need to notify Bank of America as quickly as possible. You can bring one of your remaining keys to your box location to have the locks changed and receive a new replacement key.
Bank of America recommends contacting their branch during normal banking hours for the next steps if both your security deposit keys are misplaced. If both keys have been lost, you must notify your branch and schedule a drilling with a fee of $150 and pay for replacement keys costing between $10 and $25.
Bank of America does not allow key duplication.
Lost Safety Deposit Box Key: Wells Fargo
Since Wells Fargo doesn’t insure any valuables kept in their safety deposit boxes, it’s recommended that you get coverage from a third party. They also don’t carry any copies of your keys, but only a guard key that’s needed to open your box.
The only way Wells Fargo can open your safety deposit box without your keys is to drill the lock, there is no option to duplicate keys. You or your legal representation must be present during this process, and the bank can change the lock and issue new keys for your box. Non-emergency drilling fees are $125, and emergency drilling (less than three business days’ notice) will cost $175.
Lost Safety Deposit Box Key: Chase
Chase requires that you notify them immediately if you’ve misplaced one or more of your keys. You also need to notify the bank if you’ve surrendered any of your keys, so they can change the locks.
If your Chase safety deposit box pin has been compromised, you need to contact the branch right away to make arrangements. Furthermore, Chase doesn’t allow you to make duplicates of your keys. Drilling services start from $150.
Lost Safety Deposit Box Key: TD
TD can provide you with a replacement safety deposit key for a fee of $50. The bank can also drill into the lock if necessary for a $200 fee that includes a lock change. You’ll also need to inform them right away if one or more of your keys are lost or stolen.
TD Bank does not allow key duplication either.
Lost Safety Deposit Box Key: Citibank
Citibank gives each licensee two keys to their leased safety deposit box with no option for key duplication. Like most banks, Citibank requires that you inform them of a misplaced or stolen safety deposit box key. They can drill into the lock if needed, but it will be at your expense. While the prices are not publicly disclosed, general industry information indicates that this service costs around $150. Your safety deposit box agreement will outline all fees.
Lost Safety Deposit Box Key: U.S. Bank
Like other banks, U.S. Bank requires notification of misplaced keys as soon as possible. The cost to replace your keys is $25, and a hefty $225 drilling fee is charged.
The bank does not allow key duplication, nor does it keep a copy of your key.
Lost Safety Deposit Box Key: PNC
PNC issues two keys and keeps the second one as the “guard key.” If you lose your key, you must notify the bank immediately and expect to pay $15 plus a tax fee for a new set. To replace the lock will cost an additional $15. The drilling fee is equivalent to the annual box fee.
PNC does not explicitly state that they don’t offer key duplication, so it’s best to contact them directly.
Is There a Cost to Losing Your Safety Deposit Box Key?
Above, we mention that drilling needs to be done to the lock if both keys are lost. For almost all banks, the drilling fee is covered by the safety deposit box licensee. Some banks do offer replacement keys, and it varies between organizations.
The cost of a replacement key is typically between $50 and $100. If you need to drill into the lock, you can expect to pay between $150 and $200. That’s why it’s recommended to check everywhere for your key or try to get a replacement before drilling.
Not only will it cost you money, but it could also prevent you from accessing your valuables when you need them. To expedite the process, contact your bank as soon as you realize your keys are missing.
If you’re looking for a safe and reliable way to keep all your sensitive information safe, Trustworthy can manage and organize your important documents including safety box keys. Our easy tools allow you to control what information you share with your family and loved ones. You can try Trustworthy free today.
How Quickly Can You Get a New Key for Your Safety Deposit Box?
During normal banking hours, you can usually secure a new key within a few working days. However, banks don’t process replacements during the weekend. As a result, notifying your bank on a Friday could mean 4 to 5 days before you can access your safety deposit box.
Does the Bank Have a Copy of Your Key?
Banks do have a key that can open your safety deposit box, but your key also needs to be present. In other words, you or your bank can’t open the box without both keys unless you drill into the lock.
The bank's key is also known as a guard key. You insert your key into one side of the box, and the banker needs to insert their guard key at the same time for the box to open.
What to Do If You've Lost the Key of Someone Who Died
Opening a safety deposit box after a death can be quite complicated, but it’s not impossible.
Given that there are over 25 million safety deposit boxes in the United States, chances are, some of the owners have already passed.
As a result, banks and courts have a process so the beneficiaries can access the goods inside:
Identifying somebody who can file a petition with the court (usually a spouse or relative of the deceased). Usually, the named beneficiary will be able to file a petition with the court to open a deceased person’s safety deposit box.
Locating the safety deposit box. Finding the location of a deceased person’s safety deposit box can be tricky. The location will likely be in their will or known by their attorney. You can also try contacting banks around their residence to see if they leased a box.
Filing with the court to request permission to open the safety deposit box. You’ll need to fill out paperwork at the Surrogate Court. The clerk will need to review your case, and you'll need to pay a fee to send the petition to the judge. Once signed, you can list the items inside the box for collection at the court.
Notifying the bank to review the valuables. Finally, you’ll need to take your paperwork (signed petition, death certificate, court inventory, personal ID) to the bank to review the valuables. If you don’t have the keys, the bank will need to drill into the lock at your expense.
This process helps family members access the estate of their deceased spouse or relative.
Strategies to Prevent The Loss of Safety Deposit Box Keys
These preventative measures will help you avoid having to pay for replacement keys and drilling services.
Key Duplication
Minimize the risk of losing your only key by duplicating your keys through your bank. Some banks may offer this service for a fee. It’s best to read through your safety deposit box agreement before duplicating your keys.
Secure Storage
Keep your keys somewhere secure, like in your home safe, to reduce the risk of loss. Make sure you and the relevant people know how to access your home safe when needed.
Digital Alternatives
For increased security without limited accessibility, we recommend digital safety boxes like Trustworthy over physical boxes. Trustworthy is a modern solution for storing your important documents with bank-level security features like tokenization, multi-factor authentication, and encryption while still being able to access your information from just about anywhere.
Trustworthy’s AI-powered features allow you to organize your documents into predefined categories with filename suggestions and document insights for fast retrieval.
Frequently Asked Questions
How long will it take to regain access to my safety deposit box?
The process can take a few days to a couple of weeks, depending on the bank’s procedures and locksmith availability.
What security measures are in place during the lock replacement process?
The bank ensures that the process is secure by requiring identification, possibly additional verification steps, and having the box owner present during the opening and replacement of the lock.
Other Safety Deposit Box Resources
We’d love to hear from you! Feel free to email us with any questions, comments, or suggestions for future article topics.
Trustworthy is an online service providing legal forms and information. We are not a law firm and do not provide legal advice.
